Shipping & Returns
All orders are typically fulfilled within 24 to 48 hours. Most orders placed before 12 PM Eastern Time (Monday to Friday) usually ship the same day. We will contact you if there are any extended delays in shipping your order.
To keep shipping costs low, we offer USPS First Class Mail and USPS Priority Mail shipping options during checkout. Delivery times for USPS First Class Mail are typically 2-5 days after the package is received by the local post office, and 1-3 days for USPS Priority Mail.
We currently only ship orders within the United States. International shipping may be offered in the future.
If you are not fully satisfied with the products you order, let us know! You may return items in salable condition within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging present. The buyer is responsible for shipping costs of all items returned. We cannot accept returns on opened products such as Menthol Crystals.
We do not accept returns on certain types of orders such as custom orders, special orders, made to order product quantities or bulk orders. Volume discounted orders are considered custom orders and are not eligible for refunds.
To request a return, contact us and we will assist you!
From time to time we may offer FREE SHIPPING, SAVE x% OFF, BUY 1 GET 1 and the like coupon codes on eligible items for orders above a certain amount. The coupon codes apply to all ordinary retail orders placed on the website for in-stock items. The coupon codes are not valid for volume priced orders, products already priced at a discount, custom orders, special orders, and cannot be combined with any other offer. We reserve the right to discontinue offering coupon codes at any time.